Live Remote Technical Support: SIMPLY Maintenance & Remote Support Packages

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Security, Integration, Manageability, Platform Support, Lower Costs and Year-Round (SIMPLY) maintenance and remote support packages.

Remote support in a small business environment has unique challenges. People and systems are dispersed, far beyond the network. But MCR can make management, repair and live remote support of systems S.I.M.P.L.Y.

  • . Security: Get secure remote desktop control of every computer
  • . Integration: Integrate with critical systems
  • . Manageability: Virtual Deployment of technicians, reducing delays
  • . Platform Support: Support remote desktops and mobile devices
  • . Lower Costs: Impact the bottom-line with a strong ROI
  • . Year-Round: 24/7 support for the Small Business Owner

Live Remote Technical Support

The ability to have technicians' remote to your business critical systems and repair issues has many advantages. First and foremost, response time. Secondly, the cost of the support is dramatically lower, as technicians do not need to come to your location.

Our packages also includes on site support whenever it is not possible to solve problems remotely, for example, when the internet is not available, or a hard drive is physically damaged. Our response time for on site support usually within 2 hours of your call.

Request a Quick Quote or Call Toll Free 1-800-813-9629

Note: If you or your organization would like more information about our Live Remote Technical Support program, please Contact Us directly. Our support staff will be able answer any questions you may have.


MCR has designed a total maintenance and remote support package that allows MCR to get you started with the following:

  1. Complete inventory of all you computers, printers, and routers
  2. Complete listing of all software and versions on all systems
  3. A detailed report on antivirus software and effectiveness
  4. A comprehensive report on your network topology and bandwidth
  5. An evaluation of backup systems
  6. Recommendations based on all of the above

Instead of billing you a large upfront cost, MCR has designed this package to spread out the usage across a 12 month period. This gives you the peace of mind knowing your network and computers are being professional maintained, and lets you concentrate on you business. Your package includes:

  1. Initial evaluation
  2. Unlimited remote support
  3. Up to 3 onsite visits
  4. Pre-emptive response to viruses, hard drives failures, and updates
  5. Automatic notification of supply requirements

Our pricing model is based on the number of devices you have in your environment. Simply choose the plans that fits you.

Choose your Plan SIMPLY
One		 SIMPLY
Two		 SIMPLY
Three
 
SIMPLY Program Button SIMPLY One Button SIMPLY Two Button SIMPLY Three Button
 
  $14.95
per month		 $29.95
per month		 $44.95
per month
Here's What You Get. DESKTOP SUPPORT SERVER SUPPORT SUPPORT AND ALL REPAIRS
  Just $0.49/day Just $0.99/day Just $1.49/day
FREE 8AM - 8PM Live On-line & Telephone Technical Support. Check Mark Check Mark  
FREE 24/7 Live On-line & Telephone Technical Support.     Check Mark
FREE Service On-Site for Broken Hardware Including Parts and Labour.     Check Mark
FREE Service On-Site for Software Problems.     Check Mark
FREE Newsletter Subscription. Check Mark Check Mark Check Mark
FREE Ask the Tech - Advice and Tips. Check Mark Check Mark Check Mark
Member Discounts on parts and labour for all service. Check Mark Check Mark Check Mark

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