MCR and Bomgar – Changing the way we support our clients

MCR offers robust remote services and live technical support to our customers, and as times change, so do our support methods.
When I first started in the IT field, I had to rely upon telephone support for customers.  This was a very slow and ineffective solution, as it took way too much time on the customers end, and only had a success rate of 40%.
Over time, new technologies emerged, included PC Anywhere, windows terminal services, VNC and many others, and although …

Setting up and securing a cellular-ready mobile broadband internet travel router sounds like it can be a daunting task. Well it really isn’t. Follow these 6 simple steps and you’ll have a complete and secure wireless hotspot wherever your travels take you.
Step 1: Connect the Power.
It’s as simple as plugging the power adapter into router first, then plugging it into the wall socket.
Step 2: Connect the Device.
Plug the activated mobile broadband internet card into the appropriate port (typically a USB port) of the cellular-ready travel router. Be sure to double …

It can be a pretty deflating experience to hand a freebie to someone and watch them take 10 steps and chuck it in the nearest trash bin. The issue is probably not a lack of space in their bag, but the disposability of your giveaway item.
Best Trade Show Promotion Tip: Stick with Useful Items
The best way to maximize return on your trade show promotional items is to stick with something that people will find useful. Lanyards don’t come in that handy and a bottle of spring water with your company’s …

All laptop batteries are a “consumable” product that decreases in performance over time. There are however, many things you can do to maximize or improve the life and performance of your battery.
1) Always make sure your are using the correct AC adaptor for your notebook model. Using the incorrect charging unit can cause the battery to not charge fully, correctly, and can severely damage the battery and laptop
2) Cycle your battery at least once a month by letting the battery drain to less than 3%. This helps maintain your battery’s …

So you have decided to invest in a new flat panel TV, be it plasma or LCD.  Now how to set it up?
2 Most Important Factors
There are many factors to consider.  The 2 most important factors to take into account is the size of the room it will be viewed in, and the lighting in the room you wish to place it.
Good Rule of Thumb
First off, getting the right size of TV. The best way to determine the size of TV is to know how far you intend to be …

As the computer age-old question goes, when to rent a laptop and when to lease? The most important and significant distinction between the two is the short-term nature of renting. Leases are mainly for long-term commitments and can come with a heavy duty penalty for any broken contract while rentals are often used for short-term time frames.
When is renting a laptop an ideal solution?
Renting a laptop is an ideal solution for business trips, personal travel or anywhere a temporary portable computer is necessary. If you don’t have a laptop to …

Unless you’re one of those people that make Friday night karaoke a must-do every week, using a microphone isn’t part of a regular routine.
It’s easy to think of it as a tool to amplify your normal voice – and to an extent, it is. But there are certain techniques that make for effective microphone use and should be considered next time you get up in front of a live audience.
Vary your pitch, intonation, volume and rhythm in order to engage your audience and to give a sense of meaning to …

Sure, we all have a good laugh when we’re watching movies from the early 90s and the character pulls out a cell phone the size of his head or uses a computer that takes up half a wall. It’s all part of setting the scene. But where do those sometimes hilariously dated computers come from?
They were probably rentals.
Film prop rentals are the best way to create a realistic home or office scene on the screen. Renting can solve the problem of trying to create a 1960s office space, but 30 …